Returns & Refunds Policy

At FeelMass, we are committed to providing you with products that help you overcome all types of pain. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at feelmass2000@gmail.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, your order may already be in the processing phase, and we may not be able to accommodate your request. If your order is canceled within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products work, and encourage you to try them for a minimum of 14 days. If you are still not satisfied, you can return the items within 60 days under our money-back guarantee. Please note that any shipping fees are non-refundable.

To initiate a return, please contact our support team through the form on our Contact Us page or via email at feelmass2000@gmail.com. For a faster process, please include your Order Number or the Name and Email Address used during purchase.

Damaged Items

We take great care to package our products securely. If your item arrives damaged due to shipping, please notify us within 72 hours of delivery. Email feelmass2000@gmail.com with a photo of the damage, and we will determine whether you are eligible for a replacement. Please note, we do not refund or replace items damaged by normal wear and tear or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, FeelMass is not responsible for delays caused by the courier, customs, or other factors beyond our control. If you experience any issues with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers must ensure the correct shipping address is used at checkout. If we are not notified of an incorrect address within 24 hours of placing the order, a refund or resend may not be possible.